Return & Refund
We are here to help if you need to cancel your order or return a product! Generally, we accept exchange, return, or refund requests within 14 days of the product's delivery date (based on the tracking record).
For all return, exchange, or order cancellation requests, please contact: support@tifgalopbike.com
⚠️ Note: Successful payment of your order implies your acceptance of the following refund policy.
Refund Policy Overview
Return & Exchange Policy for Accessories
Accessories purchased are non-refundable and non-exchangeable unless there is a quality issue.
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Before shipment: You may cancel your order at any time.
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After shipment: Returns or exchanges are only accepted for products with quality issues.
| Order Status | Requirements | Refund Amount |
|---|---|---|
| Cancelled within 48 hours (before shipping) | Contact customer service to cancel the order | 100% of the order amount |
| Cancelled within 48 hours (after shipping) | Contact customer service to attempt package interception | Interception successful: Full refund Interception failed: Refund minus actual shipping cost |
| Shipped but not delivered (wrong address) | Package returned to our warehouse and passes quality inspection | 85% of the order amount (15% shipping fee deducted) |
| Shipped but refused by recipient | Package returned to our warehouse and passes quality inspection | 85% of the order amount (15% shipping fee deducted) |
| Delivered & signed, return within 14 days | Item must be unused, undamaged, and unopened. Provide shipping photo and tracking number. Customer bears return shipping cost. | 85% of the order amount (15% shipping fee deducted) |
❌ Non-Qualifying Conditions for Return or Refund
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Delivery occurred more than 14 days ago (based on tracking records).
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Packaging has been opened, assembled, used, or the original packaging is missing.
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Product has minor scratches or stains.
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Electric bike size is unsuitable (Recommended height ranges are for reference only and do not constitute a valid reason for return).
📦 Additional Information & Return Process
Important Notes:
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A 15% shipping fee will be deducted from the refund to cover return processing costs.
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You must contact our support@tifgalopbike.com to obtain a Return Merchandise Authorization before returning any product.
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Authorized returns must be shipped within 10 days of approval.
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Unauthorized returns will be rejected, and all associated shipping costs will be borne by the customer.
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If returned products are damaged due to improper handling/shipping, corresponding fees will be deducted from your refund based on the extent of the damage.
Return Process
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Reply to your order confirmation email stating which products you wish to return.
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Provide supporting images/videos showing: unopened packaging, unassembled product, and no stains/watermarks on the package surface. Wait for customer service approval.
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After approval, provide a traceable return tracking number and ship the package within 10 days.
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After the warehouse receives and inspects the item, the refund will be processed to the original payment method within 3 business days.
We are happy to assist you if you have any questions!