What payment methods do you accept?

Currently, we are able to securely process payments from American Express, Discover, Diner’s Club, JCB, Visa, Venmo, MasterCard, PayPal, Apple Pay thanks to secure payment processing from Stripe. Additionally, we have a financing partnership with Klarna. Be sure to choose Klarna at checkout to apply for financing options for your e-bike/escooter to pay over installments.

I ordered two items, why I have received only one?

Because the shipment weight is overweight, we usually ship them separately. So both reach at different day and time. Please don’t panic and just keep tracking the item in your orders window or your email. If you still can not find it please contact us.

How do I change or cancel my order?

Your order can only be canceledbefore it ships.To cancel the order, please email us: support@tifgalopbike.com.Canceling order requests may not be available during the weekend or holiday.

Do you ship to Alaska, Puerto Rico, and Hawaii?

No, currently, we are only capable of shipping to the Contiguous United States.If possible, do you have any friends of relatives in other State, so that you can leave their address.And after we ship the bike there, you could ask them a favor for shipping it to you.

How long should it take for my Tifgalop ebike/e-scooter to arrive?

In-stock orders typically ship within 3 business days, unless otherwise noted on the product page. Please allow 2~8 business days for your shipment to arrive at your address. For pre-orders, please refer to the shipping date on the product page. A shipping confirmation email will be sent to your email once the order has shipped.

Special Discount

We offer $150 for military, teachers, firefighters, police and paramedics, but you will need to provide us with certification.

What if the package is broken/the item scratches when arrived?

Due to FedEx's failure to deliver the bike as required during transportation, parts of the wear and scratch may cause by the parts crashing together, although we have packed all the parts to prevent these situations as much as we can. Please send us the related pictures, we will solve it for you.

Can I return my order for personal reasons?

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, or the ebike must have less than ten (10) miles on the odometer and must include all items that were inside the box (charger, keys, hardware, etc.), and in its original packaging.